{"id":114183,"date":"2022-01-14T12:28:17","date_gmt":"2022-01-14T11:28:17","guid":{"rendered":"https:\/\/eclose.lystes.ai\/faq\/"},"modified":"2026-09-17T13:41:59","modified_gmt":"2026-09-17T11:41:59","slug":"faq","status":"publish","type":"page","link":"https:\/\/eclose.lystes.ai\/en\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"
[vc_section full_width=”stretch_row_content” el_class=”videoservices”][vc_row et_full_width=”true” css=”.vc_custom_1656058852298{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column css=”.vc_custom_1642344785539{background-image: url(https:\/\/lystes.com\/emmagencyparis\/wp-content\/uploads\/2022\/01\/gettyimages-1177822590.jpeg?id=749) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_empty_space height=”280px”][\/vc_column][\/vc_row][vc_row el_class=”blockoo”][vc_column el_class=”container”][vc_column_text]\n

FAQ<\/h4>\n[\/vc_column_text][vc_column_text]\n

Frequently asked questions<\/h1>\n[\/vc_column_text][vc_row_inner css=”.vc_custom_1728816765648{padding-top: 40px !important;}”][vc_column_inner][vc_toggle style=”simple” title=”What is keratosis pilaris?”]\nIt is a build-up of keratin at the opening of hair follicles. It forms small rough bumps, sometimes pink or darker, most often on the back of the arms, thighs, buttocks or cheeks. It is harmless and affects nearly one person in three. If in doubt, or if it bothers you a lot, ask a dermatologist.
\n[\/vc_toggle][vc_toggle style=”simple” title=”Do \u00c9close products make keratosis pilaris go away?”]\nNo, and no cosmetic can promise that. Our products reduce its appearance: skin becomes smoother and softer, as long as you use them regularly. If you stop, the bumps may come back.
\n[\/vc_toggle][vc_toggle style=”simple” title=”Which routine should I follow?”]\nOnce or twice a week, exfoliate with the Icelandic Volcano scrub or the AHA peeling concentrate, never both on the same day. Every day, apply the urea cream, and the Omega 6-9 oil on very dry areas. Protect your skin from the sun on exfoliation days.
\n[\/vc_toggle][vc_toggle style=”simple” title=”How long before I see results?”]\nSkin usually feels softer after two to four weeks of regular use. The bumpy look fades more slowly, often after six to eight weeks.
\n[\/vc_toggle][vc_toggle style=”simple” title=”How long does delivery take?”]\nEvery order is prepared on demand. In France, allow about 8 working days for standard delivery and 4 for express. In Europe, 7 to 14 working days depending on the country. Delivery options and costs are shown before payment.
\n[\/vc_toggle][vc_toggle style=”simple” title=”Can I return a product?”]\nYou have 14 days after delivery to return an unopened product in its original packaging. For hygiene reasons, opened products cannot be taken back. Write to us at contact@eclose.lystes.ai.
\n[\/vc_toggle][vc_toggle style=”simple” title=”Which payment methods do you accept?”]\nBank card, Apple Pay, Google Pay, PayPal and Klarna. Payments are encrypted and your card details are never stored on our site.
\n[\/vc_toggle][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row_content” el_class=”videoservices”][vc_row et_full_width=”true” css=”.vc_custom_1656058852298{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column css=”.vc_custom_1642344785539{background-image: url(https:\/\/lystes.com\/emmagencyparis\/wp-content\/uploads\/2022\/01\/gettyimages-1177822590.jpeg?id=749) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_empty_space height=”280px”][\/vc_column][\/vc_row][vc_row el_class=”blockoo”][vc_column el_class=”container”][vc_column_text] FAQ [\/vc_column_text][vc_column_text] Frequently asked questions [\/vc_column_text][vc_row_inner css=”.vc_custom_1728816765648{padding-top: 40px !important;}”][vc_column_inner][vc_toggle style=”simple” title=”What is keratosis pilaris?”] It is a build-up of keratin at the opening of hair follicles. It […]<\/p>\n","protected":false},"author":1,"featured_media":114185,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-114183","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nFaq - \u00c9close<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/eclose.lystes.ai\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Faq - \u00c9close\" \/>\n<meta property=\"og:description\" content=\"[vc_section full_width=”stretch_row_content” el_class=”videoservices”][vc_row et_full_width=”true” css=”.vc_custom_1656058852298{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column css=”.vc_custom_1642344785539{background-image: url(https:\/\/lystes.com\/emmagencyparis\/wp-content\/uploads\/2022\/01\/gettyimages-1177822590.jpeg?id=749) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_empty_space height=”280px”][\/vc_column][\/vc_row][vc_row el_class=”blockoo”][vc_column el_class=”container”][vc_column_text] FAQ [\/vc_column_text][vc_column_text] Frequently asked questions [\/vc_column_text][vc_row_inner css=”.vc_custom_1728816765648{padding-top: 40px !important;}”][vc_column_inner][vc_toggle style=”simple” title=”What is keratosis pilaris?”] It is a build-up of keratin at the opening of hair follicles. 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